Explore Scientific Shipping Policy
Free Standard Shipping
All orders $70 and up placed on explorescientific.com qualify for free standard shipping within the continental United States. Please note that free standard shipping does not apply to special-order items.
Order Processing
- Processing Time: Orders are typically processed within 1–2 business days (Monday – Friday, excluding holidays).
- USPS Shipments: When shipping with USPS, please allow 1 additional day for processing.
- Order Confirmation: Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Methods & Delivery Times
Explore Scientific offers various shipping options to meet your needs:
- Standard Shipping (Free for orders $70 and up): Estimated delivery time is 3–7 business days within the continental U.S.
- Expedited Shipping: Available at an additional cost; estimated delivery time is 2 business days.
- Overnight Shipping: Available at an additional cost; estimated delivery time is 1 business day.
Please note that delivery times are estimates and may vary depending on carrier delays, weather conditions, or holidays.
Special Orders
- Processing Time: Special-order items may require additional processing time.
- Shipping Charges: Special-order items are not eligible for free standard shipping and may incur additional shipping charges.
International Shipping
- Current Policy: At this time, Explore Scientific ships only within the United States.
- International Inquiries: For international shipping options, please contact service@explorescientific.com.
Tracking Your Order
- Tracking Information: Once your order has shipped, you will receive a shipping confirmation email containing a tracking number.
- Carrier Websites: You can track your shipment directly with the carrier: USPS, FedEx, or UPS, depending on your shipping selection.
Damaged or Lost Packages
- Damaged Items: If your order arrives damaged, please contact us immediately at service@explorescientific.com with your order number and photos of the damage.
- Lost Packages: If a package is lost in transit, we will work with the carrier to resolve the issue and may offer a replacement or refund as appropriate.
Questions About Shipping
For any shipping questions or special requests, please contact our customer service team:
- Phone: 1‑866‑252‑3811
- Email: service@explorescientific.com